Frequently Asked Questions

1. Q: What types of computers do you sell? A: We offer a variety of new and refurbished computers, including laptops, desktops, gaming PCs, and workstations from reputable brands such as Dell, HP, Lenovo, MAC and custom-built options.

2.Q: Why buy refurbished? A: It’s a question we get asked a lot ! There are many compelling reasons to buy refurbished instead of new, some of which are listed below.

  • Huge Cost Savings. Quite simply, you get a better specified computer for a fraction of the price.
  • Eco-Friendly / Reduce Carbon Footprint. By choosing a refurbished computer you are enhancing your green credentials by reducing environmental waste ! No bad thing.
  • You support the circular economy. More relevant than ever before, you are extending the life cycle of computer equipment before landfill beckons. For more information on the circular economy, please click on the following link Wikipedia, The Circular Economy
  • Full 12 Month Warranty. It’s risk free! You get the same warranty package as you would buying new.
  • Better availability of spare parts. In essence, a matured product will have a better pool of parts available. Cheaper repairs in the event of hardware failure in the future.
  • Avoids costly depreciation. By buying a refurbished computer it comes with depreciation pre-paid by the previous owner, this results in instant savings for you.

If you would like to discuss buying a refurbished computer from A10 Computers, please do get in touch. We would be delighted to hear from you.

2. Q: How do I know which computer is right for my needs? A: Our knowledgeable staff can assist you in choosing the right computer based on your usage requirements, whether it’s for everyday tasks, gaming, or professional work.

3. Q: Do you offer any discounts or promotions? A: Yes, we have regular promotions, and discounts and run special seasonal promotions. Check our website or visit the store for the latest deals.

4. Q: What is your return policy? A: Our return policy allows for returns within 30 days of purchase with a valid receipt. Please review our detailed return policy for specific conditions.

5. Q: Can I upgrade components on the computers I purchase? A: Yes, many of our computers allow for component upgrades such as RAM, storage, and graphics cards. Our staff can guide you through the upgrade process.

6. Q: What kind of warranty do your products come with? A: Most of our products come with a standard manufacturer’s warranty and our pre-owned products also come with one years gaurantee. The duration and coverage vary by product, and details can be found in the product descriptions or by contacting our customer service.

7. Q: Do you provide technical support? A: Yes we offer technical support and guidance and resources for common troubleshooting. We also undertake repairs and upgades.

8. Q: Can I order online and pick up in-store? A: Yes, we offer online ordering with in-store pickup as an option. Simply select the “Pickup in Store” option during checkout.

9. Q: Are your computers pre-loaded with software? A: Our computers typically come with the operating system pre-installed. Additional software packages may be available, and we can discuss customization options.

10. Q: What payment methods do you accept? A: We accept major credit cards, cash, and offer financing options for qualifying purchases. Check our website or contact us for detailed payment information.

11. Q: Do you offer international shipping? A: At this time, we primarily offer shipping within [country/region]. Please contact us for information on international shipping options.

12. Q: How do I recycle old electronics? A: We encourage responsible recycling. You can bring your old electronics to our store for recycling, and we may offer trade-in programs for certain devices.

13. Q: Setting up my new computer? A: Transferring software, data, and accounts from an old PC to a new one can be a bit tricky and time consuming. There are tools to facilitate the process like Macrium, Acronis and EasUs or sometimes Windows Easy Transfer can do some of the heavy lifting but it’s never a straight forward process. When you buy a computer from A10 Computers, if required, we will do all the hard work for you and move programs, files and accounts over from your old machine to your new one. We’re also on-hand to assist you if you have any troubles or questions with your new device.