Privacy & Cookies

Introduction

At A10 Computers, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy and Cookie Policy explains how we collect, use, and safeguard your personal data when you visit our website, use our services, or interact with us. By using our website or services, you consent to the practices described in this policy.

Information We Collect

Personal Information
We may collect the following personal information when you visit our website or interact with us:

  • Contact details such as your name, email address, phone number, and postal address.
  • Account information, including usernames and passwords for registered users.
  • Payment information for processing orders.
  • Communication preferences, including your choices regarding marketing communications.
  • Other information you provide when contacting us, filling out forms, or placing orders.

Automatically Collected Information
We may also collect certain information automatically when you visit our website, including:

  • IP addresses, device information, and browser details.
  • Data collected through cookies and similar technologies (explained in the “Cookie Policy” section).

How We Use Your Information
We may use your personal information for the following purposes:

  • To process and fulfill orders, including payment processing and shipping.
  • To communicate with you regarding your orders, inquiries, or requests.
  • To provide you with information about our products, promotions, and offers.
  • To improve our website and services, including customization and personalization.
  • To conduct analytics and research to better understand our customers and their preferences.
  • To meet legal and regulatory requirements.

Cookie Policy

What Are Cookies?
Cookies are small text files that are stored on your computer or device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. In the case of our website, WordPress and WooCommerce use cookies for various purposes.

Types of Cookies Used
We use the following types of cookies on our website:

  • Essential Cookies: These are necessary for the website to function properly, and they are automatically set by WordPress and WooCommerce to enable core functionalities, such as login, shopping cart, and navigation.
  • Analytical/Performance Cookies: We may use third-party analytics tools, such as Google Analytics, which place cookies to help us understand how visitors use our website. These cookies do not collect personal data but provide information on user behavior and preferences, which helps us improve our website.
  • Functional Cookies: These cookies enable additional features and functionalities, such as displaying personalized content or remembering your preferences.
  • Marketing Cookies: We may use cookies from third-party advertising partners to deliver tailored advertisements and promotions to you. These cookies may track your browsing habits across different websites.

Managing Cookies
You can manage and control the use of cookies through your web browser settings. Most browsers allow you to block or delete cookies, and you can choose to accept or reject them based on your preferences. Please note that blocking or disabling cookies may affect your experience on our website and limit certain functionalities.

Data Sharing

We do not sell, trade, or share your personal information with third parties for their marketing purposes. However, we may share your data with service providers, payment processors, and shipping partners to fulfill your orders and provide our services. Additionally, we may disclose information when required by law or to protect our rights, safety, or property.

Data Security

We take security measures to protect your data, including encryption, access controls, and secure transmission. However, no data transmission over the internet can be guaranteed as 100% secure, and we cannot ensure or warrant the security of your information.

Your Rights

You have rights regarding your personal information, including the right to access, rectify, and delete your data. You can also object to the processing of your data or withdraw consent for marketing communications. If you wish to exercise any of these rights or have questions about your data, please contact us using the information provided below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy or how we handle your data, please contact us at:

A10 Computers
Unit 4, Park Farm Industrial Estate,
Buntingford, SG9 9AZ
Email: sales@a10computers.co.uk
Phone: 01763 662615

We may update this policy from time to time, and the most recent version will be posted on our website. Please review this policy periodically to stay informed about our data practices.