Refund & Returns

Returns and Refunds

At A10 Computers, we aim to provide our customers with high-quality products and an excellent shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a straightforward returns and refund policy. Please read the following guidelines to understand how we handle returns and refunds.

Returns Eligibility

Return Period You may request a return within 14 days from the date of delivery. To be eligible for a return, your item must be in the same condition as when you received it, in its original packaging, and with all accompanying materials and accessories.

Non-Returnable Items The following items are not eligible for return:

  • Software, downloadable products, or virtual goods.
  • Items that are not in their original condition, are damaged, or missing parts.
  • Items returned beyond the specified return period.

How to Request a Return

To initiate a return, please follow these steps:

Contact Us Please contact our customer support team at sales@a10computers.co.uk to request a return. Provide your order number and a brief explanation of the reason for the return.

Return Authorization Our team will review your request and provide you with a Return Authorization (RA) number, along with further instructions on how to return your item.

Return Shipping

You are responsible for the cost of shipping your return. We recommend using a trackable shipping method to ensure your returned item reaches us safely. A10 Computers is not responsible for items lost or damaged during the return shipping process.

Inspection and Refund

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. If your return is approved, we will process your refund using the original payment method. Please allow 7 business days for the refund to be credited to your account.

Restocking Fee

In certain cases, a restocking fee may apply for returned items. This fee is typically a percentage of the original purchase price and is deducted from the refund amount. Our customer support team will inform you if a restocking fee applies to your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item, and we may offer a replacement or a full refund, including the cost of return shipping.

Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request. If your order has already been processed or shipped, the standard return policy applies.

Contact Us

If you have any questions or concerns about our returns and refunds policy, please feel free to reach out to our customer support team at sales@a10computers.co.uk. We are here to assist you and ensure you have a positive experience with A10 Computers.

We may update this policy from time to time, and the most recent version will be posted on our website. Please review this policy periodically to stay informed about our returns and refunds practices.