Terms & Conditions

A10 Computers is a trading name of Advanced Laptop Solutions Limited registered in England and Wales Company number: 05047381 Registered office: Unit 4, Park Farm Industrial Estate, Buntingford, Hertfordshire, SG9 9AZ Telephone: +44 (0)1763 662615. Below are the terms and conditions on which we supply products to you, whether these are goods or services.

Customers accept that by dealing with A10 Computers they agree to the Terms and Conditions contained on this website and that any contract formed with A10 Computers will be a contract subject to the laws of England, whose courts will have exclusive jurisdiction in the determination of any disputes.

These Terms and the Order Form supersede all understandings, representations, and agreements made between the parties. However, neither party seeks to exclude or limit liability for any fraudulent misrepresentations.

Conditional Acceptance of Order

The purchase of an order indicates your acceptance of these terms and conditions. To order goods, you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. These terms and conditions may NOT be altered, supplemented, or amended using any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s) or services that are subject to additional or altered terms and conditions will be null and void unless otherwise agreed to in a written agreement signed by both Customer and the Company.

Payment Terms

Full Payment is required for production to commence. Once the payment is received in cleared funds, manufacturing of the order will commence. All products are made to order, and once manufacturing commences, your order cannot be canceled or changed.

We are entitled to adjust the price to take account of any increase in our supplier’s prices or the imposition of any taxes or duties, or if due to an error or omission, the price published for the goods is wrong, whether the order has been confirmed or not. On the order, you must provide us with your exact billing address and a contact telephone number. Incorrect information will cause a delay in processing your order and, if dispatched to the wrong address, could result in a re-delivery charge. Your order will only be processed once authorization from your bank has been received.

If an error or inaccuracy is discovered regarding the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods and to ask you if you wish to continue with the order at the amended price or to cancel the order altogether.

Description of Goods & Tolerances

As all the products that we sell are of a technical nature, it is not practical to publish detailed specifications of all the products. We do provide material data sheets throughout the site where applicable. All images, descriptive matter, specifications, and advertising on our website are for the sole purpose of giving an approximate description of the goods and are intended as a guide only. We do not accept responsibility for any preparation work based on such specifications. We endeavor to ensure product descriptions are correct, but there may be some color deviation and small deviations in size tolerance during the production process, which are considered acceptable manufacturing and industry-standard tolerances. Where possible, we will always ensure to provide products as per your requirements; however, you are responsible for ensuring the required specifications are met and should employ a professional where possible, such as an architect or building contractor.

A10 Computers reserves the right to make slight changes to the Products to a similar product if the original Product is unavailable. A10 Computers shall use its reasonable endeavors to inform you of any such substitutions.

The Consumer Contracts Regulations 2014 state that “the supply of goods that are made to the consumer’s specifications or are clearly personalized” should be excluded from the Regulations. Consumers have the right to a full refund or exchange within 14 days from the sale date only if the product was not made to order. Due to the bespoke nature of our Services & Products, once the Customer has placed the order, it may not be canceled if manufacturing of the product has commenced. In the event of cancellation, A10 Computers will retain the Customer’s deposit.

Delivery, Defects, Non-Delivery, or Damaged Goods

You must notify us in writing of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours, we cannot accept your claim. You agree to indemnify us in full for any losses we suffer because of your failure to notify us within 24 hours. As the delivery driver arrives alone, labor must be made available on site to offload the product.

If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and contact us with the details. Do not refuse the delivery unless every item is damaged. The warranty terms do not cover labor or other installation costs. If you refuse a delivery with any undamaged items on it, you will be charged for the return and the redelivery of those items.

We advise against scheduling in any other trades or building works until you have received your product on site, as we will not be liable to compensate you for any losses arising.


Goods are covered by warranties given to us by the manufacturer or our supplier. All claims made under a warranty must be made directly to us by providing the delivery note.

Limitation of Liability

Under no circumstances shall A10 Computers have any liability of any kind for: (a) any defects resulting from wear and tear, accident, improper use by the Customer, or use by the Customer except in accordance with the instructions or advice of A10 Computers; (b) any Products that have been adjusted, modified, or repaired except by A10 Computers; (c) the suitability of the Product for any particular purpose or use under specific conditions, whether or not the purpose or conditions were known or communicated to A10 Computers; (d) any substitution by the Customer of any materials or components not forming part of any specification of the Product unless agreed in writing by A10 Computers; (e) any descriptions, illustrations, specifications, figures as to performance, drawings, and particulars of weights and dimensions are contained in A10 Computers’ catalogs, price lists, or elsewhere, since they are merely intended to represent a general idea of the Products and are not to form part of these Terms or be treated as representations; (f) any technical information, recommendations, statements, or advice furnished by A10 Computers, its servants, or agents not given in writing in response to a specific written request from the Customer prior to the acceptance of the Order; or (g) any variations in the quantities or dimensions of any Product or changes of their specifications or substitution of any materials or components, if the variation or substitution does not materially affect the characteristics of the subject matter, and the substituted materials or components are of a quality equal or superior to those originally specified.

A10 Computers shall have no liability to the Customer for any loss or damage of any nature arising from any breach of any express or implied warranty or condition of these Terms or any negligence, breach of statutory or other duty on the part of A10 Computers or in any other way out of or in connection with the performance or purported performance of or failure to perform under these Terms except: (a) for death or personal injury resulting from A10 Computers’ negligence; or (b) as expressly stated in these conditions.

In no circumstances shall the liability of A10 Computers to the Customer under these Terms exceed the invoice value of the Product.

Website Disclaimer

The information contained in this website is for general information